MGRPM Property Mgmt

Please set up utility accounts about one week before your lease begins. You will want to ask for service to begin effective the first day of your lease term.

Common Maintenance Questions

What should I do if I smell gas? Open all windows and doors to allow for maximum ventilation. Make sure oven and burners are completely off. Call PG&E. They will send someone free of charge to check all gas appliances for leaks and re-light extinguished pilot lights.
What should I do if my garbage disposal stops working? Make sure disposal is off and unplugged before reaching into drain. Remove loose debris from inside the disposal. Remove hands from disposal and plug unit back in. Under the sink on the bottom side of the disposal unit, there is a red reset button. Press it. Run a slow stream of water and then attempt to restart disposal. If this does not work, call MG Property Managment Management for maintenance assistance. Please note: If maintenance staff finds that the disposal was damaged due to the presence of inappropriate objects (e.g., silverware, coins, etc.) the repair will be billed to the resident.
My electrical outlet doesn't work. What do I do? A GFCI is a red "reset" button found on electrical outlets in rooms with water sources (such as kitchens and bathrooms). If there is a power overload, the button will pop out and disconnect the power to that outlet as well as all others in the room. In order to restore power, simply press the black "test" button and then the red "reset" button. If this does not work, please see below. If that does not work, please contact us.
I lost power in a certain area in my apartment. What do I do? Each apartment has its own circuit breaker behind an access panel usually located either in the hallway or one of the bedrooms. The various areas are labeled. If you have lost power to a certain area in your unit, you can flip the switch for that area off and back on (or simply on, if it had been switched off). If this does not work, please notify us right away and we will send a maintenance worker to repair the problem.
Will MG Property Managment Management replace light bulbs? Residents are responsible for replacing light bulbs as they burn out. Simply unscrew the old bulb and take it to any hardware store to locate a replacement of the correct size. The exception to this is the ceiling fan light bulbs. If these burn out let us know and we will replace them since replacements are very difficult to locate.
My toilet is stopped-up. What do I do? In the event of a toilet stoppage, please use a plunger. Residents will be billed if our maintenance staff is called in to unclog the toilet or if a professional rooter service is required.
What should I do if my drain is clogged? These methods are commonly used to open up a clogged drain: Plunger - Be sure the plunger's suction cup is large enough to cover the drain opening. Fill the clogged basin with enough water to cover the plunger cup. Use wet rags to block any outlets (such as a sink overflow) and create a vacuum. Plunge with 15 to 20 strong strokes once you have a tight seal. Chemicals - Don't use chemicals! These chemicals will burn your skin. If they sit in a stagnant drain, you'll have to find a way to remove both the chemicals and the blockage. Chemicals can also damage metal pipes!
My toilet/sink is overflowing. What do I do? In the event of a toilet overflow or other leak, find the shutoff valve at the base of the toilet or under the sink, and turn the water off at the source. Call the office or resident manager immediately to report leaks.
My tub is draining slowly or not at all. What do I do? Prevent tub drain clogs by using a hair catcher. These are available at any hardware store. If maintenance assistance is required, residents will be billed to unclog the drain.

Maintenance Requests Maintenance requests are collected and dispatched to our maintenance crew, Galbreath and Associates and other vendors as needed. They are completed in order of urgency, and are usually resolved within five business days. We will inform you if your particular problem requires additional time. Once a request is made, it is assumed that you have given permission for our crew to enter your unit shortly thereafter to complete the repair. Please note that our maintenance staff cannot undertake any work without a work order originating from our office.

If you would like to report a maintenance problem with your unit or the building, do one of the following:

Subletting Your lease states that subletting is not allowed without prior written consent. Please be sure that your guests do not stay past seven consecutive days in a year. Guests found past this amount of time will be considered additional residents or subletters. Serious violations of the lease agreement such as this are grounds for lease termination.

Keys Each resident on the lease will be provided with three keys (building entrance, apartment front door, and mailbox). If an apartment key is lost or stolen, the resident will be responsible for covering the cost of re-keying the apartment and furnishing sufficient copies of the key (one for each resident and one for the management office). If a front door or mail key is lost or stolen, replacements can be purchased from the management office for $25 (twenty-five dollars) each.

Lockouts: If you leave your keys inside your apartment, please call a roommate to let you in. If this is not an option, the resident manager will be able to let in residents who are on the lease (once a photo ID is shown) for a $50 fee, payable at the time of service.

Security / Safety Tips Multi Unit Building doors should be locked at all times. Residents enter the building with keys, guests may use a call box by the front door to call residents and be "buzzed" in. The garage door or gates should be closed at all times unless opened by a resident renting a space. The doors leading to the lobby from the garage are locked as well (the key to enter the building from the garage is the same as the front door key).

Although we have taken measures to improve the safety of our residents, no system is foolproof, so please keep in mind these general safety tips. Everyone plays a role in maintaining the security of the premises.

Quiet Enjoyment One of the things our residents like most about our buildings is the fact that they are very well maintained, clean, and quiet. Please take care to respect your neighbors by making sure that your guests are aware of our house rules (listed in your lease agreement), and that you take care to keep music to a reasonable volume and bass at an absolute minimum, especially after hours. (Bass vibrates from room to room much more easily than sound.) Quiet hours of the building are 10 pm to 8 am.

Renter's Insurance While it is not required, it is recommended that tenants acquire a renter's insurance policy to protect personal property in case of disaster or theft. Our building has insurance for disasters, but it applies only to the physical building, not to personal belongings. In case of fire, earthquake, water leaks or theft, to name a few examples, your property is not protected unless you have a renter's insurance policy. Ask your insurance agent for details.

Smoke Detectors When you move in, we will check all of your smoke detectors with you and note their condition on the walkthrough form. If any problems are observed, they will be resolved immediately. You are responsible for testing your detectors monthly and replacing batteries as necessary. Tampering with smoke detectors so as to render them useless is not only unsafe for you and your neighbors but also a crime. Periodically a technician from Sentry Alert, our alarm company, will come out and test the system. If the building-wide alarm is triggered, please exit the building and wait at a safe distance identified by the firefighters.

Telephone Jacks / Wiring Each unit is wired so that the top phone jack in each room is the same phone number (this is the first one to be activated). The lower jacks in each room are each wired as separate numbers to allow for maximum flexibility in phone choices. Please do not rewire these lines.

Bicycles and Motorcycles These vehicles are not to be stored in an inappropriate manner. Be sure to lock your bicycle and motorcycles securely (lock the frame and at least one tire with a secure lock). Bicycles may be freestanding on decks and patios. Motorcycles should be kept in garages, on ground level patios or porches, or on the steet

Parking Many residential communities have steet parking available only for residents of properties. A permit may have to be secured from the community parking enforcement authority.

If there is a parking garage or structure
Only residents and tenants may rent spaces and park in the garages. Be sure to park in assigned spaces only. All others may be towed or wheel booted. The charge to unboot is $100. The towing companies we use are Wyatt's Towing 5300 Brighton Blvd: (303) 777-2448 and Maxx Auto Revovery: (303) 295-6353.

Garbage The main garbage and recycling bins are provided on a neighborhood and comunity basis by numerous vendors. For trash and recycle collection call and set up an account for your area. Please do not place garbage anywhere else or leave in yards except in appropriate collecton bins. If our property management staff or other residents observe garbage in and around common areas from residents or tenants left and unsecured in bins a $50 charge will be assessed the resident responsible.

Laundry Rooms There may be laundry rooms in multi unit buildings. The machines are coin-operated. Please help ensure the cleanliness and accessibility of the laundry room by picking up after using the machines, and by removing all of your belongings when you are done.

Common Areas Numerous properites have common areas, and courtyards, often landscaped and unlandscaped. Many of these areas feature gorgeous views. These areas close at 10:00 pm as sound echoes around the buildings and may disturb sleeping residents. Please be sure to clean up after yourself and your guests so these areas remain pleasant for all residents to enjoy.

Simple observation and use tips for your appliances

Appliances We have included some information on the specific appliances that can be found in your Unit residence, apartment, condo, or single family home. Hopefully this will answer some of the questions you may have about operating them.

MGRPM Site Links

MG Property Management

Provides the following Information for Rentors, Tenants and Residents

There are several ways to contact us:

Common Maintenance Questions

Simple observation and use tips for your appliances